Why is my product coming from Tyndale House?
Tyndale House, an Illinois based Christian publisher, formed an alliance with NavPress, the publishing arm of The Navigators ministry. Under the alliance, NavPress will maintain its separate identity and continue to acquire and develop content, maintaining an editorial staff in its Colorado Springs, Colo., office. Tyndale House began supporting NavPress product with sales and fulfillment on January 1, 2014.
Where are the Discipleship Journal downloads?
Please visit www.Navigators.org to find past copies of Discipleship Journal.
Who do I contact about Defective Products?
Please contact our customer service department for assistance in replacing a defective product by sending us an email to firstname.lastname@example.org or calling us at 1-855-277-9400 from 8:00 AM to 4:30 PM (Central), Monday thru Friday.
How do I set up a retail account?
You may apply for a Tyndale retailer account by emailing email@example.com.
How fast can you ship my order?
Generally, all orders are processed within 2-5 business days. A complete shipping address is needed for delivery.
How much will I pay for shipping and handling?
For the Continental United States, shipping and handling costs on all web orders are:
$2.99 plus .99 for each additional unit. Orders over $35 receive free shipping via USPS Media Mail with 3-7 delivery days.
Can I place an order from outside of the continental United States?
We cannot currently accept web orders from countries outside of the continental United States on our website. If you are a business located outside of the United States, please contact our international department at firstname.lastname@example.org or call us at 1-630-784-5291 and we will direct you to one of our international distribution partners.
What should I do if I need to return a product?
Please contact Customer Service department regarding any issues with your order. You may contact us at email@example.com or by calling direct 1-855-277-9400 from 8:00 AM to 4:30 PM (Central), Monday thru Friday.
Returns must be received within 30 days of the date the original order shipped. Shipping costs are not refunded except in cases where we made the shipping error.
Returns are processed within 5-7 business days of the package receipt at our Fulfillment Center and funds will be reimbursed according to the original payment.
Product returns may be sent to (please include your original packing list):
Tyndale House Publishers
370 Executive Drive
Carol Stream. IL 60188
Do you sell or distribute our address info to any organizations?
We respect your privacy and do not intentionally sell or distribute information regarding our customers to any third party. We may contact you from time to time regarding Tyndale House and NavPress products and services or regarding special offers. You always have the opportunity to opt-out from our mailing lists.
What forms on payment do you accept on your website?
We accept Visa, Mastercard, Discover, JCB, Diners Club, and American Express.
Bulk Discounts are available as follows through NavPress.com:
10 – 49 assorted units = 20% discount
50 – 99 assorted units = 25% discount
100 or more assorted units = 35% discount
Net orders over $35 will receive free freight.
If you need to use a tax exempt number, please call 855-277-9400.
Rights and Permissions
Please click here to learn more about our permission guidelines.
May I obtain donations from NavPress and Tyndale House?
Tyndale House receives hundreds of requests for donation of free product. Instead of responding to individual requests, we have chosen to channel excess product to a few select organizations and ministries. We ask that you seek local support or local community help. We pray that your efforts will find support from people in your community.
Where Can I Find an Out of Print NavPress Book?
Tyndale House and NavPress do not keep out-of-print books. Once a book reaches out-of-print status, it is removed from our database and the books are donated to charities, mission groups, etc. A good resource to help you find an out-of-print book is www.bibliofind.com
Tax Exempt Orders
Tax Exempt orders are not currently available through this site. If you are a not for profit organization wishing to place a tax exempt order, please call our customer service department at 855-277-9400 from 8:00 a.m. – 4:30 p.m. CST.