New Returns Policy for Retail Customers

If you receive an order that needs correction because of wrong quantity, incorrect product received, damaged products during packing/shipping/transit, or material that has print, page sequence, or binding problems, please call a NavPress Customer Service Representative at (800) 366-7788 before returning your shipment. To receive credit, please follow the following steps:

  • Credit will not be given for out-of-print and obsolete merchandise after the next ordering span begins. For a list of out-of-print and obsolete merchandise, please contact a NavPress Customer Service Representative or call (800) 366-7788.

  • Make sure the products are free of marks, price stickers, or any kind of damage. Each book must be in re-salable condition to receive credit.

  • We will not give return credit for damaged product, nor will that product be returned to you.

  • Band pairs of books together face in, then pack them tightly in a sturdy box. Do not use newsprint as a packing material.

Send the product to: 

          NavPress
         C/O RR Donnelley Returns Dept.
         677 Brighton Beach Rd.
         Menasha, WI 54952

   Any merchandise returned to the Colorado Springs office will be refused. 

  • All returns must be shipped freight prepaid. We cannot accept COD shipments.
  • NavPress is not responsible for returned merchandise that we do not receive; no credit will be issued for these items.*

  • NavPress is not responsible for non-NavPress merchandise that is returned to our warehouse. 
  • In order for us to expedite your credit on returned merchandise, please include a packing slip in each box with your customer name and account number.
  • Credit for merchandise returned will be posted to your account within 4 weeks from the day the merchandise is received at the warehouse.

* We suggest you return your product by insured carrier (UPS, FedEx, etc.) or parcel post insured. 



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