Return Policy for Churches and Individuals
Thanks for letting us be a part of your ministry. If for any reason the resources you have purchased don’t meet your ministry’s needs, our return policy is simple and easy! Please see the details below before starting to process your return.
Processing your Return:
All returns must be pre-approved. Simply call our office to receive a Return Merchandise Authorization Form (RMA). Refunds will not be issued for returns that do not have the RMA form.
NavPress Orders - 1-800-366-7788
StudentLifeBibleStudy Orders – 1-888-811-9934
JustLikeChrist Orders – 1-888-811-9934
LifeBibleStudy Orders – 1-877-265-1605
Student Life Store Orders – 1-888-811-9934
If the shippable resource you are returning has not been opened, and is still in a re-sellable condition, you may return it within 30 days of the original purchase for a full refund. The resource must be free of marks, scratches, breaks, water damage, stickers, stains, or any other kind of damage to be accepted back into inventory. If the resource arrived shrink wrapped, the wrapping must not be broken. Credit will not be given for any resource that is out of print and/or obsolete.
Online Curriculum and Fees:
Any 48-Week, 30-Week or All Access online web license may be returned within 30 days of the original purchase for a full refund. Any web license length under 30-Weeks are non-refundable. Any set up fee and/or service fee are non-efundable.
Media downloads (videos, message downloads and media passes) are not refundable.
T-Shirts are non-returnable and non-refundable.
Incorrect or Damaged Product:
Contact our customer support team if the resource received is incorrect or damaged.
We are happy to refund the cost of the resource subject to the details listed above. Original shipping & handling and return postage charges will not be refunded unless the return is due to our error. All returns are accepted within 30 days of original purchase date.
Once your return arrives and is re-entered into inventory, a credit will be posted to your account. Please allow up to 4 weeks to process your return and refund.
- Credit Card - the refund will be credited back to the credit card used at the time of purchase within 1-2 weeks after processing the return.
- Check - if the order was paid by check, a credit will be placed on your account and can be used towards a future purchase.
Credit will not be given for out of print and obsolete merchandise.
NavPress will not give credit for merchandised not purchased from NavPress.
NavPress is not responsible for non –NavPress merchandise that is returned to our warehouse in error.
Thank you for investing in the lives in your community. It is a privilege to serve alongside you.
This policy applies to the above resources purchased at StudentLifeBibleStudy.com, LifeBibleStudy.com, StudentLifeStore.com, JustLikeChrist.com, and 31Verses.com, or NavPress.com. Please call us toll free if you have any questions or concerns.