It's A Mad, Mad World

How to defuse an angry person.

I incurred a stranger's wrath while trying to parallel park on a congested one-way street in Pasadena, California, not long ago. The driver behind me was getting increasingly frustrated because he couldn't get around me. Finally I wedged my car in, and he pulled up next to me to share his deepest feelings. "What's your problem, @#@!*#@?" he yelled,