Frequently Asked Questions

NavPress welcomes your comments and questions; however, due to the amount of inquiries, we’ve developed this “FAQ” page to answer common questions. Please read this section for information and directions to contact NavPress.


What is Tyndale’s association with NavPress?

Tyndale House, an Illinois-based Christian publisher, formed an alliance with NavPress, the publishing arm of The Navigators ministry. Under the alliance, NavPress will maintain its separate identity and continue to acquire and develop content, maintaining an editorial staff in its Colorado Springs, Colorado office. Tyndale House began supporting NavPress product with sales and fulfillment on January 1, 2014.

Authors and Books

I have questions about an author/​how do I contact an author?

For security reasons, NavPress doesn’t release residential or e‑mail information. You may, however, forward your author messages to:​[Author Name]​c/o Author Relations Coordinator​NavPress​3820 North 30th Street​Colorado Springs, CO 80904

Or, you may send us an email at

How do I submit a manuscript?

Because NavPress receives an ever-increasing flood of unsolicited manuscripts of which we publish less than one percent, we’ve adopted the following policy: NavPress no longer reviews unsolicited manuscripts, and we return them to their authors only if adequate postage and a return mailer are provided. NavPress reviews only manuscripts submitted by professional literary agents, NavPress authors, authors known to us from other publishers, or other people in the publishing industry.

Click here for manuscript submission guidelines.

NavPress is unable to accept manuscript proposals from anyone except literary agents or writers whose work has already been published.

Please do not submit manuscripts, including electronic files, for consideration as we will not be able to review or return them. Thank you for respecting our policy.

Please consider the sites below for resources and services regarding manuscript review and submission.

Christian Writers Guild -

The Christian Writers Guild provides aspiring writers with critiques and one-on-one mentoring.

Christian Manuscript Submissions -

This site is an online manuscript submission service for:

  • Authors wanting to present their own book proposals to the leading Christian publishers in the industry.
  • Christian publishers and agents looking for a manageable way to find good authors and great books to publish.
Where can I find an out‑of‑print book

NavPress does not keep out‑of‑print books. Once a book reaches out‑of‑print status, it is removed from our database and the books are donated to charities, mission groups, etc. A good resource to help you find an out‑of‑print book is If you are looking for Navigator resources, you may also want to try

Click here to use our store locator.


I found a typographical/printing error. Who should I contact?
Please contact our customer service department at (800) 323‑9400 or use the form on the contact page.
Who should I contact about defective products?
Please contact our customer service department for assistance in replacing defective products by sending us an inquiry.


May I obtain donations from NavPress?

NavPress receives hundreds of requests for donation of free product. Instead of responding to individual requests, we have chosen to channel excess product to a few select organizations and ministries. We ask that you seek local support or local community help. Here are some other source suggestions that may be able to help:

  • Your local bookstore will often give you a discount on certain products when used for a specific ministry effort.
  • International Bible Society is a great, cost‑effective source for books and Bibles.
  • You may find a local non-profit organization that has an established ministry account with Tyndale that you could work through.

We pray that your efforts will find support from people in your community.


Is NavPress Hiring?
For a complete listing of job opportunities, visit the Career Center at, or call the JOBLINE at (719) 594‑2370.

The Message

Can I use The Message on my website?

To protect the copyright and integrity of The Message, Navpress has allowed the use of The Message only on a few select web sites. For additional information, please contact our permissions department here.

I'd like to suggest a Bible product…
Sometimes products are published through popular demand, so if you have an idea for a Bible or think we should add new features, submit your comments by filling out the contact form. (Note: it doesn’t have to pertain exclusively to the New Living Translation.)


How do I obtain permissions to quote from your materials?
Please click here to learn more about our permission guidelines.

Purchasing/Special Orders

How fast can you ship my order?
All orders are processed within 2-3 business days, shipping time will vary based on your location. Generally, orders ship with the Unites States Postal Service and will arrive within 7-10 business days after shipment. Shipping to Alaska or Hawaii may take longer.
How much will I pay for shipping and handling?
For US States & territories, shipping and handling costs on all web orders begin at $6.00 and increase by weight. Orders over $50 net will receive free shipping via USPS Media Mail.
Where can I buy a book or Bible in a foreign language?

NavPress only stocks products in English and Spanish. Books in foreign languages should normally be purchased from Christian bookstores in that country.

If a book you are searching for is not available on this site in Spanish, you may also contact Spanish House at: (800) 767‑7726 and ask if they publish the title in Spanish.

Some books in other languages may be ordered online from Multi Language Media at: Multi Language Media (phone number 717‑738‑0582) and at: Some titles in French may be ordered from Emmanuel Bookstore at: (617) 423‑1979.

To buy any type of Bible in another language, please contact: American Bible Society in New York, (212) 408‑1200, or the International Bible Society, toll-free (800) 524‑1588, fax (719) 738‑0582 and on the internet at:

If you would like to order 200 or more copies of a single title (in one language), please send us an inquiry and we will do our best to connect you with one of our international publishing partners.

Can I place an order on this site from outside of the continental United States?

We currently send online orders to all 50 US States, APO Boxes, Puerto Rico and the US Virgin Islands.

We do ship international business orders all over the world. If you are a business located outside of the United States, please contact our international department at If you are interested in Spanish language products, please contact

What should I do if I need to return a product?

Please contact Customer Service department regarding any issues with your order. You may contact us at or by calling direct (855) 277‑9400 from 8:00 AM to 4:30 PM (Central), Monday thru Friday.

Returns must be received within 30 days of the date the original order shipped. Shipping costs are not refunded except in cases where we made the shipping error.

Returns are processed within 5‑7 business days of the package receipt at our Fulfillment Center and funds will be reimbursed according to the original payment.

Product returns may be sent to (please include your original packing list):

Tyndale House Publishers​351 Executive Drive​Carol Stream, IL 60188​Attn:  Returns
What forms of payment do you accept on your website?
We accept Visa, Mastercard, Discover and American Express.
Bulk Discounts

Bulk Discounts are available as follows through

  • 10 ‑ 49 units* = 20% discount​
  • 50 ‑ 99 units* = 25% discount​
  • 100-499 units* = 35% discount
  • 500 or more units* = 40% discount

*Bulk discounts apply to quantities of one title. Mixed title quantities do not qualify for bulk discounts.

Net orders over $50 will receive free freight.

Tax Exempt Orders
New Customers can apply for tax exempt status during sign-up by selecting the “I’m purchasing for a tax-exempt organization” button and filling in the fields and uploading a copy of their tax exempt documentation. Existing Customers will log-in to their account and within the My Account section select the “I’m purchasing for a tax-exempt organization” button and fill in the fields and upload their tax exempt documentation. Your first order will be tax exempt. You will receive notification of approval status for future orders. For any questions, please contact
How do I obtain a catalog/​quantity pricing information?
Please submit catalog and pricing inquiries by sending us an inquiry.
Will my order arrive in time for Christmas (By December 23rd)?
  • Last day for economy (free freight) is December 8.
  • Last day for standard is December 15.
  • Last day for expedited shipping is December 19.
  • Last day for rush shipping is December 21.
Can I return an e-book, audio book, streaming product or digital download for a refund?
No, these products are non-returnable and are not eligible for a refund.


How do I become a retailer?
Tyndale House Publishers is our distribution partner for all retailer orders. You may apply for a Tyndale retailer account by submitting an inquiry.
How do I obtain print media review copies?
You may request review copies by submitting an inquiry.
Who do I contact for broadcast publicity?
Radio and TV publicity questions should be submitted by sending us an inquiry.
Who do I contact for reference/​desk copies?
If you are an educator and wish to request a reference review copy, please submit an inquiry.
Do you sell or distribute our address info to any organizations?
We respect your privacy and do not intentionally sell or distribute information regarding our customers to any third party. We may contact you from time to time regarding Tyndale House and NavPress products and services or regarding special offers. You always have the opportunity to opt-out from our mailing lists.
Do you sell or distribute our address info to any organizations?
We respect your privacy and do not intentionally sell or distribute information regarding our customers to any third party. We may contact you from time to time regarding Tyndale House and NavPress products and services or regarding special offers. You always have the opportunity to opt-out from our mailing lists.
Where are the Discpleship Journal downloads?
Please visit to find past copies of Discipleship Journal.
Tyndale Partner Vendor Affiliate Details:
As an associate, Tyndale earns from qualifying purchases with the following stores; Amazon, and

Promo Codes

Am I able to use more than one promo code on a single order?
At this time, we don’t offer the ability to use more than one promo code on a single order.
Do promo codes work off the retail price or sale price?
We offer both! Tyndale and NavPress offer promo codes that work off a retail price or sale price. Discount terms are provided with each promotion.
How long are promo codes good for?
Promo codes can range anywhere from one day to a month. Expiration dates are provided with each promotion.
I applied a promo code to my cart, but not all of the items in my cart received a discount.
Some promo codes apply a discount to the entire cart, while other promo codes apply only to certain titles available in specific promotions. Terms will be provided with each promotion.
Do promo codes apply to bulk orders and bulk discounts?
Promo codes apply on top of bulk discounts and bulk orders when terms allow. Terms will be provided with each promotion.
I have a question about a promo code.
We’re happy to help! Please contact Customer Service at 855-277-9400 (M-F 8am to 4:30pm CST) or

Living Reader Ebook/Audiobook Questions

What is the Living Reader app?
The Living Reader app is a free application for reading ebooks and listening to audiobooks purchased from Digital content purchased from can only be consumed using this application, which is available in iOS and Android. Once customers purchase digital content from, they can access it by downloading the Living Reader app and creating an account using the same email address as their NavPress purchase account.
I’ve made my purchase on your site, how do I get my book?
Thank you so much for your purchase. Visit your carrier’s preferred app store (App Store or Google Play) and search “Living Reader”. Download this app and login with your email to access your purchase.
Is Living Reader available anywhere other than an app on my phone?
Yes! You can access your purchase through your computer via the Living Reader app available through the Microsoft Store or by going to following link:
I have a question about my order.
If you have a question about the order you placed on our site that relates to confirmation of receipt or payment, please reach out to our customer service team. You may contact us at or by calling direct (855) 277‑9400 from 8:00 AM to 4:30 PM (Central), Monday thru Friday.

If you have a question about your download on the Living Reader App, please reach out to the Living Reader team at

I accidentally ordered an ebook instead of the physical book.
Please reach out to our customer service team for next steps. You may contact us at or by calling direct (855) 277‑9400 from 8:00 AM to 4:30 PM (Central), Monday thru Friday.
I never received my verification email for logging into Living Reader.
Please check your Spam/Junk folder. This is a common place emails go. If you are still not finding the email, please reach out to
I would like to purchase multiple copies of an ebook. Is that possible?
For further assistance, please email us at Please include the product and purpose of the purchase. A team member will then be in contact with you about next steps.
Can I return an e-book, audio book, streaming product or digital download for a refund?
No, these products are non-returnable and are not eligible for a refund.