Frequently Asked Questions

NavPress welcomes your comments and questions; however, due to the amount of inquiries, we’ve developed this “FAQ” page to answer common questions. Please read this section for information and directions to contact NavPress.

General

What is Tyndale’s association with NavPress?

Tyndale House, an Illinois-based Christian publisher, formed an alliance with NavPress, the publishing arm of The Navigators ministry. Under the alliance, NavPress will maintain its separate identity and continue to acquire and develop content, maintaining an editorial staff in its Colorado Springs, Colorado office. Tyndale House began supporting NavPress product with sales and fulfillment on January 1, 2014.

Authors and Books

I have questions about an author/​how do I contact an author?

For security reasons, NavPress doesn’t release residential or e‑mail information. You may, however, forward your author messages to:​[Author Name]​c/o Author Relations Coordinator​NavPress​3820 North 30th Street​Colorado Springs, CO 80904

Or, you may send us an email at author.relations@navpress.com

How do I submit a manuscript?

Because NavPress receives an ever-increasing flood of unsolicited manuscripts of which we publish less than one percent, we’ve adopted the following policy: NavPress no longer reviews unsolicited manuscripts, and we return them to their authors only if adequate postage and a return mailer are provided. NavPress reviews only manuscripts submitted by professional literary agents, NavPress authors, authors known to us from other publishers, or other people in the publishing industry.

Click here for manuscript submission guidelines.

NavPress is unable to accept manuscript proposals from anyone except literary agents or writers whose work has already been published.

Please do not submit manuscripts, including electronic files, for consideration as we will not be able to review or return them. Thank you for respecting our policy.

Please consider the sites below for resources and services regarding manuscript review and submission.

Christian Writers Guild - www.christianwritersguild.com

The Christian Writers Guild provides aspiring writers with critiques and one-on-one mentoring.

Christian Manuscript Submissions - www.christianmanuscriptsubmissions.com

This site is an online manuscript submission service for:

  • Authors wanting to present their own book proposals to the leading Christian publishers in the industry.
  • Christian publishers and agents looking for a manageable way to find good authors and great books to publish.
Where can I find an out‑of‑print book

NavPress does not keep out‑of‑print books. Once a book reaches out‑of‑print status, it is removed from our database and the books are donated to charities, mission groups, etc. A good resource to help you find an out‑of‑print book is www.bibliofind.com. If you are looking for Navigator resources, you may also want to try www.NavigatorStore.com.

Click here to use our store locator.

Defects/Errors

I found a typographical/printing error. Who should I contact?
Please contact our customer service department at (800) 323‑9400 or use the form on the contact page.
Who should I contact about defective products?
Please contact our customer service department for assistance in replacing defective products by sending us an inquiry.

Donations

May I obtain donations from NavPress?

NavPress receives hundreds of requests for donation of free product. Instead of responding to individual requests, we have chosen to channel excess product to a few select organizations and ministries. We ask that you seek local support or local community help. Here are some other source suggestions that may be able to help:

  • Your local bookstore will often give you a discount on certain products when used for a specific ministry effort.
  • International Bible Society www.IBSdirect.com is a great, cost‑effective source for books and Bibles.
  • You may find a local non-profit organization that has an established ministry account with Tyndale that you could work through.

We pray that your efforts will find support from people in your community.

Employment

Is NavPress Hiring?
For a complete listing of job opportunities, visit the Career Center at www.Navigators.org, or call the JOBLINE at (719) 594‑2370.

The Message

Can I use The Message on my website?

To protect the copyright and integrity of The Message, Navpress has allowed the use of The Message only on a few select web sites. For additional information, please contact our permissions department here.

I'd like to suggest a Bible product…
Sometimes products are published through popular demand, so if you have an idea for a Bible or think we should add new features, submit your comments by filling out the contact form. (Note: it doesn’t have to pertain exclusively to the New Living Translation.)

Permissions

How do I obtain permissions to quote from your materials?
Please click here to learn more about our permission guidelines.

Purchasing/Special Orders

How fast can you ship my order?
All orders are processed within 2-3 business days, shipping time will vary based on your location. Generally, orders arrive within 4-8 business days after shipment. Shipping to Alaska or Hawaii may take longer.
How much will I pay for shipping and handling?
For US States & territories, shipping and handling costs on all web orders are: $2.99 plus .99 for each additional unit. Orders over $35 receive free shipping via USPS Media Mail with 3‑7 delivery days.
Where can I buy a book or Bible in a foreign language?

NavPress only stocks products in English and Spanish. Books in foreign languages should normally be purchased from Christian bookstores in that country.

If a book you are searching for is not available on this site in Spanish, you may also contact Spanish House at: (800) 767‑7726 and ask if they publish the title in Spanish.

Some books in other languages may be ordered online from Multi Language Media at: Multi Language Media (phone number 717‑738‑0582) and at: nofrontiers.com. Some titles in French may be ordered from Emmanuel Bookstore at: (617) 423‑1979.

To buy any type of Bible in another language, please contact: American Bible Society in New York, (212) 408‑1200, or the International Bible Society, toll-free (800) 524‑1588, fax (719) 738‑0582 and on the internet at: gospelcom.net.

If you would like to order 200 or more copies of a single title (in one language), please send us an inquiry and we will do our best to connect you with one of our international publishing partners.

Can I place an order on this site from outside of the continental United States?

We currently send online orders to all 50 US States, APO Boxes, Puerto Rico and the US Virgin Islands.

We do ship international business orders all over the world. If you are a business located outside of the United States, please contact our international department at ericsiewert@tyndale.com. If you are interested in Spanish language products, please contact baruchvergara@tyndale.com.

What should I do if I need to return a product?

Please contact Customer Service department regarding any issues with your order. You may contact us at csresponse@tyndale.com or by calling direct (855) 277‑9400 from 8:00 AM to 4:30 PM (Central), Monday thru Friday.

Returns must be received within 30 days of the date the original order shipped. Shipping costs are not refunded except in cases where we made the shipping error.

Returns are processed within 5‑7 business days of the package receipt at our Fulfillment Center and funds will be reimbursed according to the original payment.

Product returns may be sent to (please include your original packing list):

Tyndale House Publishers​370 Executive Drive​Carol Stream, IL 60188​Attn:  Returns
What forms of payment do you accept on your website?
We accept Visa, Mastercard, and American Express.
Bulk Discounts

Bulk Discounts are available as follows through NavPress.com:

  • 10 ‑ 49 units* = 20% discount​
  • 50 ‑ 99 units* = 25% discount​
  • 100 or more units* = 35% discount*​

*Bulk discounts apply to quantities of one title. Mixed title quantities do not qualify for bulk discounts.

Net orders over $35 will receive free freight.

Tax Exempt Orders
New Customers can apply for tax exempt status during sign-up by selecting the “I’m purchasing for a tax-exempt organization” button and filling in the fields and uploading a copy of their tax exempt documentation. Existing Customers will log-in to their account and within the My Account section select the “I’m purchasing for a tax-exempt organization” button and fill in the fields and upload their tax exempt documentation. Your first order will be tax exempt. You will receive notification of approval status for future orders. For any questions, please contact consumers@tyndale.com
How do I obtain a catalog/​quantity pricing information?
Please submit catalog and pricing inquiries by sending us an inquiry.

Retailers/Media/General

How do I become a retailer?
Tyndale House Publishers is our distribution partner for all retailer orders. You may apply for a Tyndale retailer account by submitting an inquiry.
How do I obtain print media review copies?
You may request review copies by submitting an inquiry.
Who do I contact for broadcast publicity?
Radio and TV publicity questions should be submitted by sending us an inquiry.
Who do I contact for reference/​desk copies?
If you are an educator and wish to request a reference review copy, please submit an inquiry.
Do you sell or distribute our address info to any organizations?
We respect your privacy and do not intentionally sell or distribute information regarding our customers to any third party. We may contact you from time to time regarding Tyndale House and NavPress products and services or regarding special offers. You always have the opportunity to opt-out from our mailing lists.
Do you sell or distribute our address info to any organizations?
We respect your privacy and do not intentionally sell or distribute information regarding our customers to any third party. We may contact you from time to time regarding Tyndale House and NavPress products and services or regarding special offers. You always have the opportunity to opt-out from our mailing lists.
Where are the Discpleship Journal downloads?
Please visit www.Navigators.org to find past copies of Discipleship Journal.